Privacy Policy – lingerie

Privacy Policy

Who we are

Effective Date: 01/08/2026

Welcome to Lingerie Station. Your privacy is important to us, and we are committed to handling your personal information securely, responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact our customer support team or interact with our services.

By using our website or submitting your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website, create an account, place an order or contact us:

Full name
Telephone number
Email address
Billing and delivery address
Order and purchase information
Payment method and payment confirmation details
Messages sent through WhatsApp, email, social media or contact forms
Website account information
IP address, browser type and device information
Website activity, cookies and analytics information

We only collect information that is reasonably necessary to process orders, provide customer support, improve our services and operate our website.

2. How We Use Your Information

Your personal information may be used to:

Process and confirm your orders
Arrange delivery through our courier partners
Contact you regarding an order
Provide customer support
Verify payments
Prevent fraudulent or unauthorised transactions
Improve our website, products and services
Send promotional messages where you have agreed to receive them
Maintain business, accounting and transaction records
Comply with applicable legal obligations

We will not use your personal information for purposes that are unrelated to the reason it was collected without an appropriate legal basis or your consent where required.

3. Payment Information

Payments may be processed through banks, payment gateways, Buy Now Pay Later providers or other third-party payment service providers.

Lingerie Station does not normally store your complete debit card or credit card details on its own website. Payment providers may collect and process payment information according to their own privacy policies and security standards.

Customers are encouraged to review the privacy policies and terms of the relevant payment provider before completing a transaction.

4. Delivery and Courier Information

To deliver your order, we may provide the following information to our authorised courier or delivery partner:

Customer name
Delivery address
Contact number
Order reference
Amount payable, when Cash on Delivery is selected

Courier partners are only provided with information that is reasonably necessary to complete the delivery.

5. Discreet Packaging and Customer Privacy

We understand the private nature of the products available through Lingerie Station.

All orders are packed using secure and discreet packaging. The outside of the parcel will not display detailed product names or descriptions that identify the items inside.

However, the parcel or courier label may display information required for delivery, including the customer’s name, address, telephone number, order reference and payment amount where applicable.

6. Orders, Returns and Exchanges

Due to hygiene, health and safety considerations associated with lingerie, underwear and intimate products, all purchases are treated as final.

Except where otherwise required by applicable law:

Returns are not accepted
Exchanges are not accepted
Refunds are not provided for change of mind
Refunds are not provided for selecting an incorrect size
Refunds are not provided for selecting an incorrect colour or product
Opened, worn, washed, tested or damaged items cannot be returned
Delivery charges and payment-processing charges are non-refundable

Customers are responsible for reviewing the product description, measurements, size guide, colour, quantity and delivery information before completing an order.

This section does not limit any rights that cannot legally be excluded under applicable law.

7. Incorrect or Damaged Orders

Customers should inspect their parcel immediately after delivery.

Where an incorrect item, missing item or visibly damaged item has been delivered, the customer must contact us within 24 hours of receiving the order.

The customer may be required to provide:

Order number
Clear photographs of the parcel
Clear photographs of the product
An uninterrupted parcel-opening video
Details explaining the issue

Submitting evidence does not automatically guarantee a refund or replacement. Each case will be reviewed individually, subject to the circumstances and applicable law.

Claims submitted after the specified period or without sufficient evidence may not be accepted.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember products in your shopping cart
Save customer preferences
Understand website traffic and customer behaviour
Improve website performance
Measure advertising performance
Display relevant advertisements

Where enabled, third-party services such as Google Analytics, Google Ads, Meta Pixel or similar platforms may collect information according to their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Marketing Communications

Where you have provided consent or where otherwise permitted, we may send information about:

New product arrivals
Special offers
Discounts
Promotions
Abandoned shopping carts
Order reminders
Lingerie Station updates

Marketing communications may be sent through email, SMS, WhatsApp or social media platforms.

You may ask us to stop sending promotional messages at any time by using the unsubscribe option or contacting our customer support team. You may still receive essential messages relating to existing orders or transactions.

10. How We Share Your Information

We may share necessary personal information with trusted service providers, including:

Courier and delivery companies
Payment gateways and banks
Website hosting providers
Email, SMS and WhatsApp service providers
Website analytics providers
Advertising platforms
Accountants, professional advisers or authorised service providers
Government or regulatory authorities where legally required

We do not sell or rent customer personal information to unrelated third parties.

11. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information from:

Unauthorised access
Unauthorised disclosure
Accidental loss
Misuse
Alteration
Destruction

However, no website, online payment system or electronic communication method can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and devices.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete and maintain transaction records
Provide customer support
Meet accounting and legal obligations
Resolve complaints and disputes
Prevent fraud and misuse
Protect our legitimate business interests

Information that is no longer reasonably required may be securely deleted, anonymised or retained where required by law.

13. Your Privacy Rights

Subject to applicable law, you may contact us to request:

Access to personal information held about you
Correction of incorrect or incomplete information
Withdrawal of marketing consent
Deletion of certain personal information
Information about how your personal data is being used
Restriction of certain data-processing activities

Some requests may be limited where retaining or processing the information is required for legal, accounting, fraud-prevention, transaction or dispute-resolution purposes.

14. Children’s Privacy

Our products and services are intended for customers who are legally permitted to make purchases.

We do not knowingly collect personal information directly from children without appropriate permission. Where such information is identified, we may take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services or social media platforms.

Lingerie Station is not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.

The updated version will be published on this page with a revised effective date. Continued use of the website after an update will be subject to the revised Privacy Policy.