Terms & Conditions – lingerie

Terms & Conditions

Effective Date: 01/08/2026
Last Updated: 01/08/2026

Welcome to Lingerie Station.

These Terms and Conditions govern your access to and use of our website, online store, products and related services. They also apply to orders placed through our website, WhatsApp, telephone, social media pages or any other official sales channel operated by Lingerie Station.

By accessing our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

Please do not use our website or place an order if you do not agree with these terms.

1. About Lingerie Station

Lingerie Station is an online retail store offering lingerie, underwear, intimate wear, sleepwear, shapewear, accessories and related products.

Our official business and contact information is provided at the bottom of this page.

2. Eligibility to Place an Order

By using our website or placing an order, you confirm that:

You have the legal capacity to enter into a purchase agreement.
The information you provide is accurate and complete.
You are authorised to use the selected payment method.
You are purchasing the products for lawful personal use.
You have reviewed the product information before confirming the order.

Where legally required, customers who are not legally able to enter into a contract must obtain permission from a parent or legal guardian.

3. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for:

Providing accurate account information.
Keeping your password confidential.
Protecting your account from unauthorised access.
Informing us immediately if you suspect unauthorised activity.
Ensuring that your delivery and contact information remains current.

Lingerie Station will not be responsible for losses caused by a customer failing to protect their account credentials, except where liability cannot legally be excluded.

We may suspend or close accounts connected with fraud, abuse, false information, repeated order refusal or violation of these Terms and Conditions.

4. Product Information

We aim to provide accurate product descriptions, images, colours, sizes, measurements, materials and availability information.

However:

Product colours may appear differently depending on screen settings, lighting and photography.
Measurements may contain minor variations.
Patterns, stitching and product details may vary slightly between production batches.
Product packaging may change without prior notice.
Images may include accessories or decorative items that are not included with the product.

Customers must carefully review the product description, available sizes, measurements, colour and quantity before placing an order.

5. Size Selection

Customers are responsible for selecting the correct product size.

Sizes may differ depending on the product design, material, manufacturer and style. Customers must review the size guide and product measurements displayed on the relevant product page.

Our customer support team may provide general sizing guidance. However, such guidance is a recommendation only and does not guarantee that a product will fit every customer.

Incorrect size selection does not qualify for a return, exchange or refund, except where required by applicable law.

6. Prices

All prices displayed on our website are stated in Sri Lankan Rupees – LKR, unless otherwise indicated.

Product prices may:

Change without prior notice.
Differ during sales or promotional periods.
Exclude delivery charges unless otherwise stated.
Be subject to payment-provider or instalment-service charges.
Contain occasional technical or typographical errors.

The final amount payable will be displayed before the order is completed or communicated during order confirmation.

7. Pricing Errors

If a product is displayed with an incorrect price due to a technical, system or human error, we may contact the customer before processing the order.

In such circumstances, the customer may be given the option to:

Proceed with the corrected price; or
Cancel the affected order.

Payment received for an order that cannot be processed due to a genuine pricing error will be handled according to the applicable payment method and legal requirements.

8. Order Placement

Submitting an order does not automatically mean that the order has been accepted.

An order becomes confirmed only after:

The required customer information has been verified.
Product availability has been checked.
Payment has been confirmed where advance payment is required.
The customer has received an order confirmation from us.

We reserve the right to reject or cancel an order before dispatch for legitimate reasons, including:

Product unavailability.
Incorrect pricing.
Incomplete customer information.
Unverified payment.
Suspected fraud.
Repeated refusal of Cash on Delivery orders.
Delivery limitations.
Violation of these Terms and Conditions.

Where an advance payment has been received for an order cancelled by us, the payment will be handled according to the circumstances, payment-provider conditions and applicable law.

9. Order Information

Customers must provide complete and accurate information, including:

Full name.
Active telephone number.
Correct delivery address.
Email address where required.
Product, size, colour and quantity.
Selected payment method.

Lingerie Station will not be responsible for delivery issues caused by incorrect, incomplete or outdated customer information.

Additional courier charges may apply if an order must be resent due to incorrect information provided by the customer.

10. Payment Methods

Available payment methods may include:

Cash on Delivery.
Bank transfer or bank deposit.
Debit or credit card.
Online payment gateways.
Buy Now Pay Later or instalment-payment providers.
Other payment options displayed during checkout.

Payment availability may vary depending on the order value, product, delivery location or payment provider.

Third-party banks, payment gateways and instalment-payment providers may apply their own terms, fees, approval requirements and privacy policies.

11. Bank Transfers and Payment Confirmation

When paying by bank transfer or deposit, customers must:

Transfer the correct amount.
Use the order number or requested reference.
Submit valid payment confirmation.
Ensure that the payment is made to an official Lingerie Station account.

An order may remain unprocessed until the payment has been verified.

Lingerie Station will not be responsible for funds sent to unofficial accounts or incorrect account numbers entered by the customer.

12. Cash on Delivery

Cash on Delivery may be available for eligible orders and selected delivery locations.

Customers placing Cash on Delivery orders agree to:

Provide an active contact number.
Confirm the order when requested.
Remain available to receive the parcel.
Pay the full amount shown on the parcel or invoice.
Respond to calls or messages from the courier.

Repeatedly refusing confirmed orders, remaining unreachable or providing false delivery information may result in Cash on Delivery access being restricted.

The customer may be required to pay additional delivery charges before a refused or undelivered parcel is resent.

13. Shipping and Delivery

We provide delivery to available locations across Sri Lanka through selected courier partners.

Estimated delivery periods are provided for guidance only. Delivery may be affected by:

The customer’s location.
Courier operations.
Public holidays.
Weather conditions.
Road closures.
Incorrect delivery information.
Events beyond our reasonable control.

A delay within the courier network does not automatically qualify an order for cancellation or refund after dispatch.

Please review our separate Shipping and Delivery Policy for additional information.

14. Discreet Packaging

Orders are prepared using secure and discreet packaging.

The outside of the parcel will not normally display detailed product names or descriptions that identify the intimate products inside.

However, information required for delivery may appear on the courier label, including:

Customer name.
Delivery address.
Contact number.
Order reference.
Cash on Delivery amount.
Sender details required by the courier.

15. Delivery Inspection

Customers should inspect the external condition of the parcel when receiving it.

Where the parcel appears visibly damaged, opened or tampered with, the customer should photograph the parcel and contact us as soon as possible.

Customers are strongly encouraged to record a continuous unboxing video showing:

The sealed parcel.
The courier label.
The complete opening process.
All products received.
Any visible damage, missing products or incorrect items.

Evidence may be requested when investigating an order-related complaint.

16. No Return, No Exchange and No Refund Policy

Due to hygiene, health and safety considerations associated with lingerie, underwear and intimate products, all purchases are treated as final.

Except where otherwise required by applicable law:

Returns are not accepted.
Exchanges are not accepted.
Refunds are not provided for change of mind.
Refunds are not provided for incorrect size selection.
Refunds are not provided for incorrect colour or product selection.
Products cannot be exchanged for another style or design.
Opened and unopened intimate products cannot be returned.
Delivery and payment-processing charges are non-refundable.

This policy applies even where:

The product has not been worn.
The product has not been washed.
Product tags remain attached.
The original packaging remains unopened.
The product was purchased as a gift.
The customer no longer requires the product.

Customers must carefully confirm the product, measurements, size, colour, design and quantity before placing an order.

Please review our separate Refund and Returns Policy before completing a purchase.

17. Incorrect Items

If the product received is different from the product confirmed in the customer’s order, the customer must contact us within 24 hours of delivery.

The customer may be required to provide:

Order number.
Photographs of the parcel.
Photograph of the courier label.
Photographs of the product.
Continuous unboxing video.
Description of the issue.

The product must not be worn, washed, tested, altered or damaged.

After reviewing the available evidence, we will provide an appropriate solution subject to the circumstances and applicable law.

18. Damaged or Defective Products

A significant manufacturing defect or damage present at the time of delivery must be reported within 24 hours of receiving the parcel.

The following will not normally be treated as manufacturing defects:

Minor loose threads.
Slight stitching differences.
Small measurement variations.
Minor colour differences.
Natural fabric variations.
Damage caused by incorrect washing, storage or use.
Damage caused after delivery.
Normal wear and tear.

Submitting a complaint does not automatically guarantee a refund or replacement. Each complaint will be reviewed individually.

Nothing in this section limits any customer right that cannot legally be excluded.

19. Missing Products

A missing-product claim must be submitted within 24 hours of receiving the parcel.

The customer may be required to provide:

Order number.
Photograph of the parcel.
Photograph of the courier label.
Continuous unboxing video.
Details of the missing item.

Claims submitted after the specified period or without sufficient evidence may be difficult to verify and may be rejected where legally permitted.

20. Order Cancellation

A customer may request cancellation before the order has been processed, packed or dispatched.

Once an order has been processed or handed over to the courier, it cannot normally be cancelled.

To request a cancellation, the customer must contact us immediately and provide:

Full name.
Contact number.
Order number.
Reason for cancellation.

Submitting a request does not guarantee cancellation.

Custom orders, special orders, pre-orders and products sourced specifically for a customer may not be eligible for cancellation after confirmation.

21. Sale and Promotional Products

Products purchased during sales, discounts, clearance events, promotional campaigns or special offers are considered final-sale products.

Except where required by applicable law, these products cannot be:

Returned.
Exchanged.
Refunded.
Exchanged for another size.
Exchanged for another colour or design.

Promotional offers cannot normally be combined unless specifically stated.

22. Discount Codes

Discount codes:

Must be used before completing checkout.
Cannot normally be applied after an order has been placed.
May have expiry dates or usage limits.
May apply only to selected products.
May exclude delivery charges.
May be limited to one use per customer.
Cannot be exchanged for cash.

We may cancel or deactivate discount codes used fraudulently or contrary to their stated conditions.

23. Gift Cards and Store Credits

Where gift cards or store credits are available:

They cannot normally be exchanged for cash.
They must be used before the stated expiry date, where applicable.
They may not cover delivery charges unless specifically stated.
Lost or stolen codes may not be replaced.
Additional terms may apply when the gift card is issued.

24. Website Availability

We aim to keep the website available and functioning correctly. However, access may occasionally be interrupted due to:

Website maintenance.
Server problems.
Security updates.
Payment-provider outages.
Internet or network failures.
Technical issues beyond our control.

We do not guarantee that the website will always operate without interruption, delay or error.

25. Website Content

The information on our website is provided for general product and shopping purposes.

We may update, correct, remove or modify:

Product information.
Images.
Prices.
Stock availability.
Promotions.
Website features.
Policies.
Terms and Conditions.

We are not responsible for customer decisions based on outdated screenshots, unofficial posts or information published by unauthorised third parties.

26. Intellectual Property

Unless otherwise stated, the content available through the Lingerie Station website and official social media pages belongs to or is licensed to Lingerie Station.

Protected content may include:

Business name and logo.
Website design.
Product photographs.
Graphics and videos.
Written descriptions.
Advertising content.
Layout and branding.
Social media content.

Customers may not copy, reproduce, modify, publish, distribute, sell or commercially use our content without prior written permission.

27. Customer Reviews and Submitted Content

Where customers submit reviews, photographs, videos, comments or other content, they confirm that:

The content is accurate and lawful.
They have permission to submit it.
It does not infringe another person’s rights.
It does not contain abusive, misleading or unlawful material.

We may moderate or remove content that violates these Terms and Conditions.

Customer content will not be used for advertising without appropriate permission where consent is required.

28. Prohibited Activities

Customers must not use our website or services to:

Commit fraud.
Provide false information.
Place fake orders.
Attempt unauthorised access.
Upload malicious software.
Interfere with website security.
Copy or misuse website content.
Harass staff or other customers.
Submit fraudulent complaints.
Abuse promotional codes.
Resell products in a misleading manner.
Engage in unlawful activity.

We may restrict access, cancel orders or report suspected illegal activity to the relevant authorities where appropriate.

29. Third-Party Services

Our website may use or link to third-party services, including:

Courier services.
Payment gateways.
Banks.
Instalment-payment providers.
Social media platforms.
Analytics services.
Advertising platforms.
External websites.

These third parties operate under their own terms and privacy policies.

Lingerie Station is not responsible for the independent actions, content or policies of third-party services, except where responsibility cannot legally be excluded.

30. Privacy and Personal Information

Personal information may be collected and used to:

Process orders.
Verify payments.
Arrange deliveries.
Provide customer support.
Prevent fraud.
Improve the website.
Send marketing communications where permitted.
Meet legal and record-keeping obligations.

Please review our separate Privacy Policy for more information about how personal data is handled.

31. Marketing Communications

Customers may receive promotional messages where they have agreed to receive them or where otherwise permitted.

Marketing communications may include:

Product updates.
New arrivals.
Special offers.
Discount campaigns.
Abandoned-cart reminders.
Website updates.

Customers may request to stop receiving promotional communications. Essential order, payment and delivery messages may still be sent.

32. Limitation of Liability

To the maximum extent permitted by applicable law, Lingerie Station will not be responsible for indirect or consequential losses arising from:

Improper product use.
Incorrect customer size selection.
Failure to follow care instructions.
Customer-provided incorrect information.
Courier delays outside our reasonable control.
Third-party payment or website failures.
Unauthorised use of customer accounts.
Website interruptions beyond our reasonable control.

Nothing in these Terms and Conditions excludes liability or customer rights that cannot legally be excluded.

33. Product Use and Care

Customers must follow the product care and washing instructions provided on the product label, packaging or product page.

Lingerie Station will not be responsible for product damage caused by:

Incorrect washing.
Bleaching.
Excessive heat.
Incorrect drying.
Alteration.
Misuse.
Improper storage.
Normal wear and tear.

Customers should stop using a product if it causes unexpected discomfort or irritation.

34. Indemnity

To the extent permitted by law, you agree to be responsible for losses or expenses caused by your unlawful use of our website, fraudulent activity or material breach of these Terms and Conditions.

This clause does not apply where the loss was caused by Lingerie Station’s own unlawful conduct or where responsibility cannot legally be transferred.